Navigating Difficult Conversations

NAV101

$150

This course helps electricians and skilled trades professionals understand how to address difficult situations and conversations with customers, coworkers, employees and managers.

It provides practical skills for keeping emotions in check while listening and speaking in order to solve rather than escalate the problem.

• Identify difficult conversations with coworkers and customers

• Utilize practical skills for managing emotions and defensiveness

• Prepare for high-stakes conversations by asking important questions to clarify the purpose and desired outcome

• Employ specific tools for navigating difficult conversations that foster an environment of mutual respect

• Listen effectively and utilize empathy

• Develop creative solutions that focus on mutual interests

Price excludes tax

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January 25, 2027

Pick a course session above to begin enrollment.